SkillsBuild - Customer Engagement: Communication and Personality Dynamics
発行者
IBM SkillsBuild
有効期限
無期限
認定日
2024/01/06
獲得条件
Course: Complete two courses: Communication Skills and Personality Dynamics.
Assessment: Pass the end-of-course assessments with a score of 80% or higher.
Member: This credential is available to registered users of IBM SkillsBuild:
Other: Adult learners (age 18+) can complete the credential here. https://skills.yourlearning.ibm.com/channel/CNL_LCB_1556909339060
概要
This credential earner understands methodologies and best practices for building rapport and engaging in productive communication. The individual knows communication skills that are clear and concise, understands when and how to say “no,” and effectively collaborates with colleagues. They know personality and behavioral characteristics critical to customer success, show an ability to self-evaluate personality strengths and weaknesses, and can apply strategies to improve upon these attributes.
最終更新日
2025/01/10