SkillsBuild - Customer Engagement: Problem Solving and Process Controls
発行者
IBM SkillsBuild
有効期限
無期限
認定日
2024/01/06
獲得条件
Course: Complete two courses: Problem Solving and Process Controls.
Assessment: Pass the end-of-course assessments with a score of 80% or higher.
Member: This credential is available to registered users of IBM SkillsBuild:
Other: Adult learners (age 18+) can complete the credential here. https://skills.yourlearning.ibm.com/channel/CNL_LCB_1556909339060
概要
This credential earner knows best practices essential to resolving client problems through organization, retrieval, and usage of resources and information essential to customer success operations. The individual understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and dictation skills.
最終更新日
2025/01/10