Customer Engagement Fundamentals
発行者
IBM SkillsBuild
有効期限
無期限
認定日
2025/04/06
獲得条件
Course: Complete four modules, designed by IBM: Practicing Customer-Focused Communication, Cultivating a Service Mindset, Exploring Solution-Driven Behaviors, and Developing Productivity Habits.
Assessment: Pass the end-of-module assessments with a score of 80% or higher.
Member: This credential is available to registered users of IBM SkillsBuild:
Other: Adult learners (age 18+) can complete the credential here. https://ibm.biz/BdawHH
Other: High school students can complete the credential here https://ibm.biz/BdawH4
概要
This credential earner knows the best practices for providing customers with positive and engaging experiences and earning their loyalty. The individual understands strategies to build rapport with customers, gather information relevant to solving a customer’s problem, and develop attentiveness and persistence when helping customers. The earner can effectively use resources to troubleshoot problems and work efficiently in alignment with organizational processes and standards.
最終更新日
2025/04/06